Jobs at ATIV Software

We are looking for a highly motivated and service oriented CRA (Client Relationship Associate). Client retention and satisfaction are a priority for ATIV. The CRA will be detail oriented and work with the highest of integrity. The CRA will be responsible for planning and executing on a diverse range of client relationship tasks; retention and satisfaction, sales support, business reporting, and product feature / usability feedback. Working at a small growing company will also expose the CRA to other business tasks of a mobile software company. The ideal candidate for the CRA position will courteously and professionally answer customer questions and resolve issues experienced as they arise. Experience working for a software company is a plus, but not required.

The Company

ATIV Software is a high-tech startup company in Santa Rosa developing mobile applications for iPhone/iPad, Android, and other devices for the events and eLearning industry. With a combined expertise in software development, software marketing, and eLearning, ATIV offers high quality and innovative products that provide compelling user experiences that transform the way events are attended. More information about ATIV Software can be found at http://www.ativsoftware.com

What type of work will I do?

You will be involved in all business aspects of the company and tasks may include (but are not limited to):

• Develop, maintain, and strengthen trusting relationships with clients and meet their needs during the entire app life cycle
• Organize and implement delivery and implementation of mobile apps and act as a primary point of contact
• Meet new business goals by generating leads, following up on prospective clients and developing a network of referral sources
• Research and understand clients' challenges and goals and proactively look out for their best interest
• Provide value to support client efforts and increase satisfaction by writing and reviewing white papers, articles, blog, or Twitter entries
• Communicate client desires and issues effectively to the project team
• Become an expert in the market to conduct live product presentations online and speak at industry events
• Maintain accurate records of all account activity within sales database
• Conduct win/loss analysis as well as market, competitive, and pricing research
• Support marketing in the development of client case studies
• Complete and follow up on sales calls, complete sales contracts
• Act as liaison between clients and the development team as well as outside sales representatives
• Support PR efforts through excellent client relationships
• Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention campaigns, and joint projects with Marketing

What skills and experiences do I need?

• Excellent verbal, phone, and written communication and customer presentation skills
• Ability to efficiently organize, plan, and prioritize tasks
• Willing and able to work independently with a varied work schedule, including evenings and weekends
• Motivated and enthusiastic to learn mobile technology
• Detail oriented and desire to complete projects accurately and deliver high quality products on time
• Comprehensive computer skills with basic understanding of HTML and XML as well as experience with Microsoft Office (Word, Excel and PowerPoint) required
• Demonstrates initiative with a results orientation, while exhibiting strong drive and leadership skills
• Ability to collect and analyze complex data from multiple sources and correlate to identify issues and opportunities

The following are a plus:

• Interest in software and cutting edge technology with experience creating websites and style sheets
• Demonstrated success working in client service
• Personal Facebook, Twitter, and Blog accounts and basic Wiki editing experience
• Computer and reliable high-speed Internet access required - daily meetings and client calls are conducted via Skype

What should I expect?

The highest level of integrity, quality, and environmental responsibility build the foundation of our business environment. We work hard to provide the best product and smoothest client experience. Our work environment is dynamic, entrepreneurial, and innovative. Creativity, focus, and self motivation is a must since we all work remotely (depending on client meetings or conferences to attend).

Qualifications:

• Bachelor's with major in marketing or related field
• Two to three years experience in a direct marketing environment or sales
• Proven ability to develop new client relationships
• Minimum of one year client service experience
• Accuracy with attention to detail and the ability to multi-task to meet deadlines

How do I apply?

Send a complete application to hr(at)ativsoftware.com. Incomplete entries will not be reviewed. Please send:

• Include the cover letter in the email body (and optional link to digital portfolio)
• Include resume as PDF attachment

Include in PDF format:

• A sample of your writing skills
• Optional: one letter of recommendation from a past or current employer

We are looking for you, if you are the kind of person who likes to create, innovate, maintain a high level of integrity (and expects the same of others), bounce ideas around and see projects come to life. Written and verbal communication skills must be top-notch as we do a lot of communicating. You should have experience in OOD, a standard programming language (preferably C++), a background in engineering, computer science, or any education that has given you sufficient exposure to computers and programming to be effective on day one (this could be a degree in Music if you were programming for it).
However, more important than all of the above is a passion to learn, build and create. Years of experience: 1-4

The Company

We at ATIV develop mobile applications and systems for iPhone/iPad, Android, and Web catered to the events and e-Learning industries. Our expertise is in software development (of course), software marketing, and e-Learning. We offer high quality, innovative and compelling products that transform the user experience at events and places of learning. Our employees work anywhere they want to (provided they have internet access). More information about ATIV Software can be found at http://www.ativsoftware.com

What type of work will I do?

You will be involved in all aspects of software development within the company:

• Design new applications and application components
• Write applications for Android, iOS, Web (php, jquery, javascript), and more
• Create back-end systems for those applications
• Create design documentation
• Develop tests
• Use Agile Development
• Use SCRUM
• Communicate with Customers/QA/CRM (Customer Relationship Managers)/Partners
• Some travel is required (we meet a minimum of once a year), more may be necessary.

What skills and experiences do I need?

• Excellent verbal and written communication.
• Ability to efficiently organize, plan, and prioritize tasks
• Willing and able to work independently with a varied work schedule, including evenings and weekends
• Motivated and enthusiastic to learn mobile technology
• Detail oriented and desire to complete projects accurately and deliver high quality products on time
• Comprehensive computer skills
• Demonstrates initiative with a results orientation, while exhibiting strong drive and leadership skills
• Ability to collect and analyze complex data, debug and understand complex code
• Reliable high-speed Internet access required - daily meetings and client calls are conducted via Skype

What should I expect?

The highest level of integrity, quality, and environmental responsibility build the foundation of our business environment. We work hard to provide the best product and smoothest client experience. Our work environment is dynamic, entrepreneurial, and innovative. Creativity, focus, and self motivation is a must since we all work remotely (depending on client meetings or conferences to attend).

Qualifications:

• Bachelor's degree
• One to three years experience in software development

How do I apply?

This opening is a full time position, not work for contract. Send a complete application to hr(at)ativsoftware.com. Incomplete entries will not be reviewed:

• Cover letter in the email body (and optional link to digital portfolio)
• Resume as PDF attachment
• A sample of your favorite project
• Letter of recommendation from previous employer or professor

We look forward to hearing from you!